![]() Organizations are increasingly switching to cloud services when it comes to hosting their critical business applications. However, note that even though you may have Agents installed on a computer that is also scanned by the Probe, this asset will be updated only once in Freshservice, and there is no duplication of such assets. You can also use a combination of both the Agent and the Probe to scan for assets in your organization. The probe can also be installed if you have more advanced requirements, such as syncing your users to Freshservice or integrating with SCCM. The Freshservice Discovery Probe, on the other hand, is useful to scan network assets, desktops, and servers that are not moved frequently. The agent continues to update Freshservice even if the computers, for example, a laptop, are removed from your network. The Freshservice Discovery Agent is useful if you want to manage all the computers in your organization using Freshservice. When to choose the Agent and when to choose the Probe? Using the probe, you can also connect to your Active Directory to sync your user information with Freshservice. If you already have Microsoft SCCM in your organization, the Discovery Probe integrates with SCCM out of the box and can be used to update the asset information in Freshservice. Once the assets are identified the first time, these assets are then updated periodically based on the schedule that you can control. The Probe automatically scans and identifies any assets in your network through a domain or IP Range scan. ![]() The Freshservice Discovery Probe is a Windows application set up in your organization's server. ![]() The agent updates Freshservice with the hardware and software information of the computers in real-time. The Freshservice Discovery Agent is a lightweight application that can be installed in your Windows, Mac, or Linux computers to track these assets and continuously update information about these machines in real-time. The Discovery Toolsįreshservice provides two tools, Discovery Agent and Discovery Probe, to help manage assets in your organization. It also helps you keep this asset information up to date through periodic scans. You can use the Discovery feature in Freshservice to automatically scan assets such as computers, printers, scanners, and other network equipment in your organization. The first step in implementing IT Asset Management is to identify all the assets in your organization and maintain an accurate inventory of these assets. Critical Capabilities of Freshservice Cloud Management.When to choose the Agent and when to choose the Probe?.Freshservice Discovery provides a powerful set of tools to help you do just that. The first step is to identify all the assets in your organization and maintain an inventory of these assets. Looking to implement IT Asset Management or automate cloud management? Look no further than Freshservice Discovery, an easy-to-use tool for IT asset management.
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